Do you have what it takes?
Being a security expert is not easy. We choose only the best of the best, to guarantee the excellence in any of our services.
Please fill in the form and we will be happy to evaluate your skills.
If you’ll be compliant with the requirement, we will get in touch very soon for a Skype interview, and let to know each other a bit better.
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Helpdesk Executive
Serve as the First Point of Contact ( FPOC ) for phone, online and email support requests relating to general IT helpdesk. Entering request and resolution details in call tracking software system, resolving issues at FPOC whenever possible, or assigning appropriate priority levels and directing to the responsible staff, maintaining ownership of recorded incidents and ensuring that issues are resolved according to Service Level Agreements (SLAs), documenting resolution details as FAQs and How Tos which will be shared with Help Desk team members and end users.
check A+ Certification and Linux knowledge
check Good teamwork abilities
check Good communication skills
check Ability to effectively listen to resolve difficult situations
- Research
- Daily Tasks
- Customer Support